Aloha Valued Customer
If for any reason, you find your shopping experience with
us was less than perfect (either online or at our Studio Gift
shop on Maui), we'd like to know. We have always considered
it a privilege and honor to serve you. Your comments and input
help us to improve our products and services. We appreciate
your time and support to ensure we are striving for the highest
level of quality now and in the future. So if we do slip up
in some way, please give us the opportunity to try and resolve
the concern for you. It is our pleasure to serve you!
Mahalo & Aloha,
Lani Medina Weigert - Director of Marketing, Sales & Public
Relations
Free Shipping
Applies only to domestic orders
within the continental US and
Hawaii and cannot be combined
with any other offer or discount.
Free shipping is only available
during certain times of the
month and require a minimum
purchase. Free shipping is activated
by a "code" that must
be entered in the "coupon
code" box during the check
out process. Please designate
shipping method as "Best
Way - Free" at that time.
If you do not, the free shipping
offer will not activate.
Your Right to Privacy Rest assured we will not sell or provide your personal information
to any outside companies or personnel not affiliated with Alii
Kula Lavender. Read our full Privacy Policy here.
Customer Service
To check your order status, login to your account here.
If you don't know your or if you have questions that are not
listed here, please email
or call
us at 808-878-3004.
Easy Exchanges and Returns
Simply return the product to us for a refund or merchandise
credit. Refunds will be credited in the same form as they were
paid. Item must be returned within 30 days of purchase. There
is no refund or credit given to any product being returned
after 30 days. Refunds may also be taken in the form of a merchandise
credit redeemable with your next purchase online, if so desired.
Opened culinary products cannot be returned due to food safety
regulations, unless it was received damaged or faulty. Please
allow 14 days for us to receive and process your return. Read
our full Return Policy here.
When returning an item, please pack item securely enclosing
a copy of your packing slip or invoice for quick reference,
along with reason for return and instructions on whether you'd
like
a
refund
or merchandise
credit. Please use the shipper of your choice (USPS, FedEx,
DHL, UPS, etc) for returns. Send to: Alii Kula Lavender, 1100
Waipoli Road, Kula, Hawaii 96790, Attention: Customer Service.
**If for some reason you've received a product you did not
order or it was damaged, please contact us to receive a return
packing label at
**
Most Frequently Asked Questions (FAQS)
I’ve received a gift certificate, where and
how may I redeem it?
You can use a gift certificate at either our Studio Gift Shop
on Maui or at our online store (www.aklmaui.com) to make purchases
of any available products. You may also use a gift certificate
towards a walking tour redeemed at our Studio gift shop on
Maui.
Do I need to make a reservation for a Walking Tour?
We recommend people reserve their space at least 24 hours
or more, in advance to ensure the tour time desired is available
during your visit. Walk up reservations will also be accepted
on a first come, first serve basis. Cost of the walking tour
is 12.00 per person plus tax. Reservations can be made by calling
808-8783004 or
daily from 9a-4pm.
What is the Walking Tour?
A person learns about lavender, its health benefits, its many
different uses, how it grows and some history behind it. You
will also see, touch and smell several different varieties
of lavender, and the different products that can be made with
lavender. Five walking tours offered are daily at 930a, 1030a,
1130a, 100p and 230p for $12.00 per person plus tax. Each tour
will be about 30 minutes. Please wear comfortable walking shoes
and bring a light jacket. Weather at the gardens is typically
clear and cool even if there is rainy weather at lower elevations
on the island. Participants will need to walk on uneven ground.
The farm elevation is at 4000 feet so extra consideration should
be given for those with respiratory conditions. If walking
is challenging, please reserve a seat on our Exclusive Cart
Tour with Ali`i Chang.
or call
808-878-3004, daily from 9am to 4pm to make a reservation.
How can I create my own Tea Party or book Exclusive Groups?
Special tour arrangements can be made for groups with a minimum
of 10 to 25 people, by calling Reservations at 808-878-3004.
Is it possible to confirm a special tour date?
Yes, we are able to make your reservation based on availability
with a minimum of 10 people. Please see Exclusive Groups and
Services
What is included in the Garden Lunch Basket?
A Lavender Chicken Sandwich, lavender gourmet sweet potato & taro
chips, lavender shortbread cookies and lavender lemonade. Vegetarian
sandwiches are available upon request. Garden Lunch baskets
must be ordered 48 hours prior to tour date.
Where can a group eat their Garden Lunch Basket?
All dining areas are very picturesque. Typically, most groups
will be assigned to the dining lanai for ease and comfort.
If that area is already reserved, then alternate locations
on property will be offered based on what the group wants.
The area is reserved for one hour.
Provided I have a least 10 people and wish to do a wreath
class, what is included?
All instruction and materials are included. The class is about
1 hour & 1/2. Most people will hand carry their wreath
home, but others have also mailed their wreath home via usps
from the nearby post office.
Is it appropriate to bring children on these tours?
As the flow of the events for each tour is structured, with
a setting of serenity, many children sometimes find this type
of environment a bit restrictive. You know your child best,
and will know if they are able to conduct themselves appropriately
amongst other adults. The best plan for children visiting,
is NO plan. Seeing how they respond to the beauty, and serenity
is different for every child. The lavender farm terrain is
on a slope with many valuable artifacts placed throughout so
close supervision of your child(ren) is highly advised and
appreciated.
Educational school and youth tours are regularly offered through
out the year which is tailored with a more "hands-on" approach
that is specifically designed for children to learn at their
level.
Are there special rates for Industry Professionals (concierges,
activity desk staff, tour operators and destination management
staff)
Yes, we do offer complimentary admission on any available
walking tour. Please contact
or call
808-878-3004 for details.
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