Aloha Valued Customer

If for any reason, you find your shopping experience with us was less than perfect (either online or at our Studio Gift shop on Maui), we'd like to know. We have always considered it a privilege and honor to serve you. Your comments and input help us to improve our products and services. We appreciate your time and support to ensure we are striving for the highest level of quality now and in the future. So if we do slip up in some way, please give us the opportunity to try and resolve the concern for you. It is our pleasure to serve you!

Mahalo & Aloha,

Lani Medina Weigert - Director of Marketing, Sales & Public Relations

Free Shipping

Applies only to domestic orders within the continental US and Hawaii and cannot be combined with any other offer or discount. Free shipping is only available during certain times of the month and require a minimum purchase. Free shipping is activated by a "code" that must be entered in the "coupon code" box during the check out process. Please designate shipping method as "Best Way - Free" at that time. If you do not, the free shipping offer will not activate.

Your Right to Privacy

Rest assured we will not sell or provide your personal information to any outside companies or personnel not affiliated with Alii Kula Lavender. Read our full Privacy Policy here.

Customer Service

To check your order status, login to your account here. If you don't know your or if you have questions that are not listed here, please email or call us at 808-878-3004.

Easy Exchanges and Returns

Simply return the product to us for a refund or merchandise credit. Refunds will be credited in the same form as they were paid. Item must be returned within 30 days of purchase. There is no refund or credit given to any product being returned after 30 days. Refunds may also be taken in the form of a merchandise credit redeemable with your next purchase online, if so desired. Opened culinary products cannot be returned due to food safety regulations, unless it was received damaged or faulty. Please allow 14 days for us to receive and process your return. Read our full Return Policy here.

When returning an item, please pack item securely enclosing a copy of your packing slip or invoice for quick reference, along with reason for return and instructions on whether you'd like a refund or merchandise credit. Please use the shipper of your choice (USPS, FedEx, DHL, UPS, etc) for returns. Send to: Alii Kula Lavender, 1100 Waipoli Road, Kula, Hawaii 96790, Attention: Customer Service.

**If for some reason you've received a product you did not order or it was damaged, please contact us to receive a return packing label at **

Most Frequently Asked Questions (FAQS)

I’ve received a gift certificate, where and how may I redeem it?

You can use a gift certificate at either our Studio Gift Shop on Maui or at our online store (www.aklmaui.com) to make purchases of any available products. You may also use a gift certificate towards a walking tour redeemed at our Studio gift shop on Maui.

Do I need to make a reservation for a Walking Tour?

We recommend people reserve their space at least 24 hours or more, in advance to ensure the tour time desired is available during your visit. Walk up reservations will also be accepted on a first come, first serve basis. Cost of the walking tour is 12.00 per person plus tax. Reservations can be made by calling 808-8783004 or daily from 9a-4pm.

What is the Walking Tour?

A person learns about lavender, its health benefits, its many different uses, how it grows and some history behind it. You will also see, touch and smell several different varieties of lavender, and the different products that can be made with lavender. Five walking tours offered are daily at 930a, 1030a, 1130a, 100p and 230p for $12.00 per person plus tax. Each tour will be about 30 minutes. Please wear comfortable walking shoes and bring a light jacket. Weather at the gardens is typically clear and cool even if there is rainy weather at lower elevations on the island. Participants will need to walk on uneven ground. The farm elevation is at 4000 feet so extra consideration should be given for those with respiratory conditions. If walking is challenging, please reserve a seat on our Exclusive Cart Tour with Ali`i Chang. or call 808-878-3004, daily from 9am to 4pm to make a reservation.

How can I create my own Tea Party or book Exclusive Groups?

Special tour arrangements can be made for groups with a minimum of 10 to 25 people, by calling Reservations at 808-878-3004.

Is it possible to confirm a special tour date?

Yes, we are able to make your reservation based on availability with a minimum of 10 people. Please see Exclusive Groups and Services

What is included in the Garden Lunch Basket?

A Lavender Chicken Sandwich, lavender gourmet sweet potato & taro chips, lavender shortbread cookies and lavender lemonade. Vegetarian sandwiches are available upon request. Garden Lunch baskets must be ordered 48 hours prior to tour date.

Where can a group eat their Garden Lunch Basket?

All dining areas are very picturesque. Typically, most groups will be assigned to the dining lanai for ease and comfort. If that area is already reserved, then alternate locations on property will be offered based on what the group wants. The area is reserved for one hour.

Provided I have a least 10 people and wish to do a wreath class, what is included?

All instruction and materials are included. The class is about 1 hour & 1/2. Most people will hand carry their wreath home, but others have also mailed their wreath home via usps from the nearby post office.

Is it appropriate to bring children on these tours?

As the flow of the events for each tour is structured, with a setting of serenity, many children sometimes find this type of environment a bit restrictive. You know your child best, and will know if they are able to conduct themselves appropriately amongst other adults. The best plan for children visiting, is NO plan. Seeing how they respond to the beauty, and serenity is different for every child. The lavender farm terrain is on a slope with many valuable artifacts placed throughout so close supervision of your child(ren) is highly advised and appreciated.

Educational school and youth tours are regularly offered through out the year which is tailored with a more "hands-on" approach that is specifically designed for children to learn at their level.

Are there special rates for Industry Professionals (concierges, activity desk staff, tour operators and destination management staff)

Yes, we do offer complimentary admission on any available walking tour. Please contact or call 808-878-3004 for details.