We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a product, we'll assist you with a prompt refund or exchange. This is our Ali'i Kula Lavender Guarantee.
Ali'i Kula Lavender strives to provide the best customer service available.
We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:
If customer places an order but provides information that prevents direct delivery such as in the case of a incorrect or invalid address, additional shipping/handling fees will automatically be assessed to retrieve original shipment (whenever possible) and re-ship to correct address. If shipment is not retrievable, no refund will be provided.
Ali'i Kula Lavender is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Ali'i Kula Lavender makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered as what was ordered is what will be delivered. We will gladly refund/credit products that are returned unopened and unused. Return shipping costs of these items will be the responsibility of the customer.
We may modify or amend this Policy from time to time. In an effort to keep you informed of changes to this Policy, we will indicate the effective date of the currently posted policy at the top of the Policy. For substantial changes to this Policy, we will notify you by placing prominent notice on our homepage. Changes to this Policy will not affect our use of previously provided personal information. No personal information provided by you under the terms of this Policy (or any prior version of this Policy) will be used in a manner that is materially inconsistent with it, without your prior written permission.
By using www.aliikulalavender.com, you signify your acceptance of this Policy, as amended from time to time in accordance with the section above. If you do not agree with the terms and conditions contained in this Policy, please do not use this website.
If you have thoughts, questions or suggestions about this Refund Policy Statement or any other aspect of your relationship with Ali'i Kula Lavender, please contact us by using the form on this page.
Ali'i Kula Lavender
1100 Waipoli Road
Kula, Hawaii 96790