Aloha Valued Customer If for any reason, you find your shopping experience with us was less than perfect (either online or at our gallery Gift shop on Maui), we'd like to know.
We have always considered it a privilege and honor to serve you. Your comments and input help us to improve our products and services. We appreciate your time and support to ensure we are striving for the highest level of quality now and in the future. So if we do slip up in some way, please give us the opportunity to try and resolve the concern for you.
It is our pleasure to serve you!
Mahalo & Aloha, Ali'i Kula Lavender Customer Service
Customer Service To check your order status, you may login to your account. If you have questions that are not listed here, please email Customer service or call us at 808-878-3004.
Easy Exchanges and Returns Simply return the product to us for a refund or merchandise credit. Refunds will be credited in the same form as they were paid. Item must be returned within 30 days of purchase. There is no refund or credit given to any product being returned after 30 days. Refunds may also be taken in the form of a merchandise credit redeemable with your next purchase online, if so desired. Opened culinary products cannot be returned due to food safety regulations, unless it was received damaged or faulty. Please allow 14 days for us to receive and process your return.
When returning an item, please pack item securely enclosing a copy of your packing slip or invoice for quick reference, along with reason for return and instructions on whether you'd like a refund or merchandise credit. Please use the shipper of your choice (USPS, FedEx, DHL, UPS, etc) for returns. Send to: Alii Kula Lavender, 1100 Waipoli Road, Kula, Hawaii 96790, Attention: Customer Service. **If for some reason you've received a product you did not order or it was damaged, please contact us to receive a return packing label.