Frequently Asked Questions
DO YOU CHARGE ADMISSION?
In August, 2012 we decided to begin charging a nominal admission fee for several reasons. First, we are dedicated to improving and beautifying our gardens to ensure the best experience for our customers. At $3 per person (with Kama’aina, military and senior discounts available; children 12 and under are free), our gate revenue enables us to sustain a modest garden crew charged with tending to our many plants, hosting tours and keeping trails safe for our guests. As a sign of our appreciation for your visit, we also feel it important that you are greeted and bid farewell with the warmest Aloha. Our gate attendants are familiar with most common concerns and are available to answer questions; guiding our non-local friends with directions and must-see attractions, clarifying the many benefits of lavender or welcoming ideas on how to offer even better service – whatever their job, our staff is here to make sure you have the best Lavender Experience!
Additionally, we have been approached several times by the State of Hawaii’s Department of Land and Natural Resources, Forestry Division, which is responsible for the maintenance of Waipoli Road, mauka (above the cattle guard before our entrance). Although this is state-maintained private land, DLNR expects that our business contribute significant amounts of money to the State for repairs. Our gate fee is designed to be a minimal buffer for the potentially huge cost of repairing a road that does not belong to our farm.
Lastly, we would like to mention the overarching goal of Ali’i Kula Lavender: to be a committed and empowering ambassador of Sustainable Aloha.
Aside from Free Admission days and canned food drive days to be donated to the Maui Food Bank (Canned goods are always accepted) we have begun the Ali’i Chang Scholarship to encourage Agricultural Education among our local youth (for more information and to donate, please contact us. A percentage of our admissions goes to this fund for the perpetuation of agriculture in the State of Hawai’i.
In these ways our admission policy enables us to better stand behind our vision of improvement and community collaboration – with your help! Please send any further questions or comments regarding our admissions policy to aklreservations@aklmaui.com. We welcome your input and look forward to serving you!
IS YOUR FARM HANDICAP OR WHEELCHAIR ACCESSIBLE? WHAT ABOUT BABY STROLLERS?
Our lavender farm is not certified wheelchair or handicapped accessible, but we do make our best efforts to be accommodating. Our farm rests on the slope of Haleakala at an elevation of 4000 ft and as such our terrain is inclined. The parking lot resides on hillside, with handicapped stalls near the bottom. One may also advise our Admission Gate personnel that you wish to drive up to the gift shop to drop someone off and then return to park in the parking lot.
With three main terraced levels, there are areas of flat walkways and paths where folks can enjoy the sights of the garden. Please also be advised that many connecting trails in the gardens are not wheelchair or stroller accessible.
The Gallery Gift Shop does have, upon request, a wheelchair ramp to help aid in the assistance in and out of the gift shop only
I’VE RECEIVED A GIFT CERTIFICATE, GIFT CARD OR E-CARD, WHERE AND HOW MAY I REDEEM IT?
You can use a paper gift certificate or gift card at our Gallery Gift Shop on Maui.
Physical gift cards are not accepted online, but you may call customer service to place a phone order at (808) 878-3004. Customer service hours of operation are 9am to 3:45pm HST.
An E-Gift Card is accepted for Online purchases only.
Our Online store is ALWAYS open. You may also use a paper gift certificate or gift card towards tours, workshops and lunch baskets redeemed at our Gallery gift shop on Maui. Our Gallery Gift shop is open seven days a week, 9am to 4pm, last entry into the farm is 3:45.
DO I NEED TO MAKE A RESERVATION FOR A WALKING TOUR?
We are no longer conducting guided tours. No reservations required for a self-guided tour.
The farm is open from 9am- 4pm, last entry at 3:45.
We do recommend arriving by 3:00/3:15 at the latest, if you would like to explore the gardens.
Mahalo!
HOW CAN I CREATE MY OWN TEA PARTY OR BOOK EXCLUSIVE GROUPS?
WHEN DOES YOUR LAVENDER BLOOM? WHEN IS THE BEST TIME TO SEE THE LAVENDER?
In Hawaii the Spanish and French varieties actually bloom all year round, so there is always some lavender to be found in the garden throughout the year.
Other than lavender, we also have many varieties of other plants and flowers to be found as well, especially the Protea flower species which blooms in the winter months. We are a 13.5 acre property, 1/2 lavender, 1/2 botanical.
Follow us on instagram to see our most recent photos of the farm – @aklmaui
DO YOU ALLOW PETS ON PROPERTY?
For the comfort and safety of our guests, we kindly ask that no pets be brought on premises, with the exception of service animals.
Mahalo for your understanding.
DO YOU ALLOW PHOTOSHOOTS ON PROPERTY?
AKL’s Photography fee is $50/hr. Typically, we ask that all photo shoots be during business hours, 9am-4pm.
***If you are interested in an after-hours shoots, your photographer, will need to provide us with a copy of their COI, or Certificate of Insurance.
Please have your photographer contact us for more information and to set up a photo shoot.
Dates and times will need to be confirmed prior to the photo shoot.
Please email: aklreservations@aliikulalavender.com
Mahalo!